1. Introduction
Wkts bet (https://wktsbet.com) is a trusted online Sports Betting and casino platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy clearly explains what data wkts bet collects, why it is collected, and how it is kept secure.
By using this page or creating an account on wkts bet, you are considered to have accepted this Privacy Policy. Please read it carefully before your first use.
This Privacy Policy applies exclusively to the wkts bet platform. Third-party game providers and payment services operate under their own separate privacy policies.
2. What Data We Collect
Wkts bet collects two types of data:
a) Information you provide directly:
- Full name & date of birth (for age verification)
- Mobile number & email address (if provided)
- Current Address
- National ID or passport details (for KYC verification)
- Mobile banking number (for payment processing)
b) Automatically Collected Data:
- IP Address & Device Type
- Browser and operating system information
- Time spent on the platform and pages visited
- Gaming History & Betting Patterns
- Login time and location data
| Data Type |
Collection method |
Mandatory? |
| Name & Date of Birth | Registration Form | Yes |
| Mobile Number | Registration Form | Yes |
| ID Document | KYC Process | For Withdrawals |
| IP Address | Automatic | Technical |
| Gaming History | Automatic | Technical |
3. Why We Collect Your Data
Wkts bet collects information only for specific, legitimate purposes. These include:
- Account Management: To create your account, keep it secure, and provide a smooth login experience.
- Payment Processing: To process deposits and withdrawals successfully.
- Age & Identity Verification: To prevent underage access and protect against fraud.
- Customer Support: To resolve your issues quickly and accurately.
- Platform Improvement: To analyze data and improve the user experience.
- Promotional Communications: To send you special offers and updates, with your consent.
- Legal Obligations: To comply with applicable laws and meet the requirements of regulatory authorities.
We never sell your data to advertisers or use it for any purpose you're not aware of.
4. Who We Share Your Data With
Wkts bet shares your data only in very limited circumstances and strictly for specific purposes:
- Payment Processors: Solely to process transactions with mobile banking partners such as Mobile Pay, Nagad, and Rocket.
- Game Providers: Only the minimum data necessary to run the games.
- Security Services: Technology partners that assist in fraud detection and prevention.
- Legal authorities: Upon a court order or a valid request from law enforcement.
wkts bet never shares your data with advertising companies, brokers, or any third party for commercial purposes.
All third-party partners are contractually bound to meet wkts bet's privacy standards and may only use the data they receive for its designated purpose.
5. Cookie Policy
Wkts bet uses cookies on its website. Cookies are small data files stored in your browser. We use three types of cookies:
- Essential Cookies: Required to keep your login session active and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, layout). You can turn this off at any time.
- Analytics cookies: Tracks how often each page is viewed to help improve the platform. You can disable this.
You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.
6. Data Retention Period
Your data is not retained beyond specified timeframes:
- Account Information: For as long as your account is active. May be retained for up to 5 years after account closure for legal purposes.
- Transaction Data: 7 years from the date of the last transaction (as required by financial regulations).
- KYC Documents: 5 years after account closure.
- Cookies & Browsing Data: Generally up to 90 days.
- Customer Support Messages: 2 years after resolution.
Once the specified period expires, your data is securely deleted or anonymized so that it can no longer be identified.
7. Your Rights
As a wkts bet user, you have the following rights:
- Right to Access: You can request to know what information we hold about you.
- Right to rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain conditions, you can request that your data be deleted.
- Right to restrict processing: In certain circumstances, you can request that the use of your data be restricted.
- Right to Opt Out: You can opt out of marketing communications at any time.
- Right to Complain: You have the right to lodge a complaint about our privacy practices.
To exercise any of these rights, email us at support@wktsbet.com or reach out via live chat. We typically respond within 7 business days.
8. Protection of Minors' Data
Wkts bet is strictly for users aged 18 and above. We never knowingly collect data from minors.
If we discover that a minor has accidentally created an account:
- That account will be closed immediately.
- All collected data will be securely deleted.
- Any balance remaining in your account will be refunded.
If you suspect someone you know who is a minor is using wkts bet, please notify us immediately.
9. Security Measures
To protect your data, wkts bet has put in place the following technical and administrative measures:
- 256-bit SSL/TLS Encryption: All data transfers are protected with the highest standard of encryption.
- Two-factor authentication (2FA): To prevent unauthorized access to your account.
- Firewall and intrusion detection: To protect against cyber attacks.
- Regular security audits: Periodic audits conducted by independent third-party experts.
- Staff Training: All our staff are trained in data protection.
- Limited Access: Only designated staff with specific roles are permitted to access your data.
However, no online platform can guarantee 100% security. In the event of a security breach, we will notify you promptly and take all necessary steps.
10. Policy Updates
Wkts bet reserves the right to update this Privacy Policy at any time. When changes are made:
- The "Last Updated" date on this page will be changed accordingly.
- An SMS notification may be sent to your registered mobile number in the event of significant changes.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend checking this page every few months to stay up to date.
11. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:
- Email: support@wktsbet.com
- Live Chat: Click the chat button at the bottom-right corner of the platform (available 24/7)
- Response time: Up to 7 business days via email, within 2 minutes via live chat
We treat every privacy-related request with the utmost seriousness. Your trust is our most valuable asset.